EDEXCEL GCSE BUSINESS 2.3.3 MANAGING QUALITY (COMPLETE LESSON) 233 This lesson includes a PowerPoint and a worksheet and covers: The concept of quality and its importance in: •The production of goods and the provision of services: quality control and quality assurance •Allowing a business to control costs and gain a competitive advantage Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 2.3.4 THE SALES PROCESS (COMPLETE LESSON) 234 This lesson includes a PowerPoint and a worksheet and covers: The sales process: Product knowledge, speed and efficiency of service, customer engagement, responses to customer feedback, post-sales service The importance to businesses of providing good customer service Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 2.5.2 EFFECTIVE RECRUITMENT (COMPLETE LESSON) 252 This lesson includes a PowerPoint and a worksheet and covers: Different job roles and responsibilities: Key job roles and their responsibilities: directors, senior managers, supervisors/team leaders, operational and support staff How businesses recruit people: Documents: person specification and job description, application form, CV Recruitment methods used to meet different business needs (Internal and external recruitment) Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.2.3 MARKET SEGMENTATION (COMPLETE LESSON) 123 This lesson includes a PowerPoint and a worksheet and covers: How businesses use market segmentation to target customers: ● identifying market segments: location, demographics, lifestyle, income, age ● market mapping to identify a gap in the market and the competition. Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.2.1 CUSTOMER NEEDS (COMPLETE LESSON) 121 This lesson includes a PowerPoint and a worksheet and covers: Identifying and understanding customer needs: • What customer needs are: price quality choice convenience •The importance of identifying and understanding customers: generating sales business survival Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.2.4 THE COMPETITIVE ENVIRONMENT (COMPLETE LESSON) 124 This lesson includes a PowerPoint and a worksheet and covers: Understanding the competitive environment: Strengths and weaknesses of competitors based on: price, quality, location, product range and customer service The impact of competition on business decision making Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.5.2 TECHNOLOGY AND BUSINESS (COMPLETE LESSON) 152 This lesson includes a PowerPoint and a worksheet and covers: Different types of technology used by business: e-commerce Social media Digital communication Payment systems How technology influences business activity in terms of: Sales Costs Marketing mix Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.5.1 BUSINESS STAKEHOLDERS (COMPLETE LESSON) 151 This lesson includes a PowerPoint and a worksheet and covers: Who business stakeholders are and their different objectives: •Shareholders (owners), employees, customers, managers, suppliers, local community, pressure groups, the government Stakeholders and businesses: •How stakeholders are affected by business activity •How stakeholders impact business activity •Possible conflicts between stakeholder groups Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.5.3 LEGISLATION AND BUSINESS (COMPLETE LESSON) 153 This lesson includes a PowerPoint and a worksheet and covers: The purpose of legislation: Principles of consumer law: quality and consumer rights Principles of employment law: recruitment, pay, discrimination, and health and safety The impact of legislation on businesses: Cost Consequences of meeting and not meeting these obligations Written by Sarah Hilton for Revisionstation

This lesson includes a PowerPoint and a worksheet and covers: The concept and calculation of: Revenue Fixed and variable costs Total costs Profit and loss Interest Break even level of output Margin of safety Interpretation of break even diagrams: The impact of changes in revenue and costs Break even level of output Margin of safety Profit and loss Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.4.2 BUSINESS LOCATION (COMPLETE LESSON) 142 This lesson includes a PowerPoint and a worksheet and covers: Factors influencing business location: proximity to: market labour materials competitors nature of the business activity the impact of the internet on location decisions: e-commerce and/or fixed premises Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.3.1 BUSINESS AIMS AND OBJECTIVES (COMPLETE LESSONS) 131 This lesson includes a PowerPoint and a worksheet and covers: What business aims and business objectives are Business aims and objectives when starting up: • Financial aims and objectives: survival, profit, sales, market share, financial security • Non-financial aims and objectives: social objectives, personal satisfaction, challenge, independence and control Why business aims and objectives differ between businesses Written by Sarah Hilton for Revisionstation

EDEXCEL GCSE BUSINESS 1.4.3 THE MARKETING MIX (COMPLETE LESSON) 143 This lesson includes a PowerPoint and a worksheet and covers: What the marketing mix is and the importance of each element: ● price, product, promotion, place. How the elements of the marketing mix work together: ● balancing the marketing mix based on the competitive environment ● the impact of changing consumer needs on the marketing mix ● the impact of technology on the marketing mix: e-commerce, digital communication. Written by Sarah Hilton for Revisionstation

EDEXCEL GCES BUSINESS 1.4.4 BUSINESS PLANS (COMPLETE LESSON) 144 This lesson includes a PowerPoint and a worksheet and covers: The role and importance of a business plan: ● to identify: the business idea; business aims and objectives; target market (market research); forecast revenue, cost and profit; cash-flow forecast; sources of finance; location; marketing mix. The purpose of planning business activity: ● the role and importance of a business plan in minimising risk and obtaining finance. Written by Sarah Hilton for Revisionstation

This complete lesson covers: The roles and objectives of internal and external stakeholder groups Owners, employees, customers, suppliers, government and the local community The effect business activity has on stakeholders The effect stakeholders have on business This is written by Sarah Hilton for Revisionstation

This complete lesson covers: The concept of limited liability The features of different types of business ownership Sole traders, partnerships, private and public limited companies The suitability of differing types of ownership in different business contexts Start-ups and established businesses It is written by Sarah Hilton for Revisionstation

This lesson covers: Organic growth Increasing output, gaining new customers, developing new products, increasing market share External growth Mergers, takeovers – including horizontal and vertical, diversification This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: The purpose of market research Identifying and understanding customer needs Primary research methods Questionnaires, interviews, trialling, focus groups Secondary research sources Newspapers and magazines, census, websites and internal data How appropriate different methods and sources of market research are for different purposes The use and interpretation of qualitative and quantitative data in market research The lesson is written by Sarah Hilton for Revisionstation

This lesson covers: The 4 Ps of marketing and their importance Product Design, invention, innovation Product stages of the lifecycle Introduction, growth, maturity, decline Pricing methods Skimming, cost-plus, penetration, competitor, promotional Promotion – point of sale Price reductions, loss leaders, competitions, free samples Promotion - advertising Social media, websites, print media, television, radio Place – distribution of products and services Digital and physical distribution channels How the 4 Ps of the marketing mix work together The use of the marketing mix to inform and implement business decisions Interpretation of market data Changes in demand target market and market share changes in product effects of promotion This lesson is written by Sarah Hilton at Revisionstation

This lesson covers: The use of segmentation to target customers Age Gender Income Location Lifestyle This lesson is written by Sarah Hilton for Revisionstation